Frequently Asked Questions
Everything you need to know about your Lenora experience.
What is Lenora's shipping policy?
We offer complimentary standard shipping on all orders over $150. For all other orders, a flat rate applies based on your location. Delivery typically takes 3-7 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
What materials are used in Lenora garments?
We prioritize high-quality, sustainable fabrics including organic cotton, premium silk, and recycled polyester. Detailed material compositions are listed on every individual product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, Lenora ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country.